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BJ’s Optical Contact Information

email address   OpticalSupport@bjs.com

For in-Club orders please reach out to your local BJ's Optical location.

Monday - Friday, 8am - 4:30pm est

Saturday & Sunday, Closed

Frequently Asked Questions

What is the BJ’s Optical return policy?

Our #1 priority is helping to improve your vision. And, we know that life happens, so our commitment to you is simple.

If your glasses are accidentally broken or damaged, bring them back within 12 months of your date of receipt to receive 50% off the regular price of any one-time replacement of frames and/or lenses.

If you have a prescription change within 60 days of purchase, we will remake your lenses for free and replace them in their original frames.

If your prescription frames and/or lenses purchased at BJ’s Optical® are broken or damaged within 12 months of receipt (“Original Pair”), you are eligible for a one-time discount toward the purchase of an identical pair (frame and lenses). The discounted pair must be the same prescription lenses and frame as the Original Pair, or if the frame is unavailable, a frame of equal or lesser value (“Discounted Pair”). The discount is 50% off the current full retail price of the Discounted Pair (“Discount”). To take advantage of the Discount, the Original Pair must be presented to a BJ’s Optical location within 12 months of your receipt of the Original Pair and you must present proof of purchase, a valid prescription and a valid form of identification. Please note the Discount does not apply to loss, theft, or damage due to normal use, may not be applied to prior purchases or combined with other offers, insurance benefits, or insurance discounts, has no cash value, is not eligible for refunds and may only be used once within the 12-month period. Product selection, availability, and pricing may change and vary by location.

Can I buy contact lenses?

Contact lenses are available for purchase online at contacts.bjs.com. Simply select your contact lenses brand, enter your prescription, and submit to have your contacts delivered for free.

Will you honor my warranty?

We will honor all warranties if previously purchased through US Vision. Please visit the Club Optical department for any questions or concerns.

What kinds of insurance do you accept?

BJ's does not currently accept vision insurance at this time.

Can I apply my BJ’s awards to my optical purchase?

We are unable to accept BJ’s awards as payment at BJ’s Optical.

What is the Optical privacy policy?

Please see BJ's Privacy Policy located here.

How do I get a copy of a receipt for my Optical purchase?

Please visit the Club for a copy of your Optical receipt.

Can non-members shop at BJ’s Optical?

Yes, non-members can shop at BJ’s Optical without paying a non-member surcharge since by law we cannot turn away any prescriptions. However, if a non-member shops anywhere else in the Club, they will be subject to the surcharge.

Optical Contact Us/FAQ Optical Terms and Conditions BJ's Privacy Policy BJ's Accessibility Policy BJs.com Main Site

Valid at select BJ’s Optical Department® locations only 4/24/24 – 6/19/24. Valid only on frames priced $50+ (before any applicable taxes) and must purchase two eligible complete pairs ($50+ eyeglass frame with lenses) in single transaction; $100 discount applied in such single transaction and may be applied to one or more items purchased in the transaction. Sales tax may be due on all or part of the pre-discounted price. Any return or exchange requires the return of both complete pairs and the discount given at the time of purchase will be deducted from returned merchandise and may not be reused. No cash value. Not valid on prior purchases, contact lenses or gift cards. Not combinable with other offers. Product availability and pricing may change and vary by location. No rain checks. Current prescription required.

* Annual supply discount available for select contact lens products only and must buy annual supply in single transaction. Product availability and pricing may change and vary online and by location. No cash value. Not valid on prior purchases or gift cards. No rain checks. Void where prohibited by law. Some restrictions may apply. See BJ’s Optical® employee for details.
Free standard ground shipping for online orders only; offer excludes expedited and return shipping, orders placed using gift cards, prior orders, and in-Club orders.

** You may be able to use funds in your Flexible Spending Account (FSA) or Health Savings Account (HSA) to cover eligible medical expenses, including eyewear. Please check with your plan administrator to verify which items are eligible for FSA or HSA reimbursement. FSA and HSA information provided herein is informational only and BJ’s does not guarantee the accuracy of this information.

† BJ’s Optical® does not provide eye exams. Availability of online eye exam scheduling and days and hours of eye exam services vary by independent eye care practice and location. Information regarding appointments is available at optical.bjs.com BJsoptical.com or using the QR code, including the name of the independent eye care practice at a specific location and the days and hours of operation. For detailed information about the exam process, please contact your local independent eye care practice.

†† Buy 1 complete pair of eyeglasses (frame and basic single vision or progressive lenses) with anti-reflective treatment and receive 1 complete pair of eyeglasses free. Free pair includes basic single vision (or progressive lenses, if progressive lenses were purchased with the first pair) and a frame of equal or lesser value to the frame purchased. Lens upgrades may be available on free pair at additional cost. Must use same current prescription for both complete pairs and purchase both complete pairs in one transaction. Any return or exchange requires the return of both complete pairs and the discount will be forfeited and may not be reused. No cash value. Valid in-club at select BJ’s Optical Department® locations only. Sales tax may be due on all or part of the pre-discounted price. Product availability and pricing may change and vary by location. Not valid on prior purchases, contact lenses or gift cards. Not combinable with other offers. No rain checks. BJ’s reserves the right to alter or discontinue this promotion or complete pair pricing at any time. Youth lens packages excluded. Valid 12/19/23 – 3/18/24. Credit card offers are subject to credit approval. The rewards program is provided by BJ’s Wholesale Club, Inc. and its terms may change at any time. For full rewards terms and conditions, please see BJs.com/bjsoneterms and BJs.com/terms. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.